Microsoft Dynamics CRM Features

Microsoft Dynamics CRM


Microsoft Dynamics CRM is a Customer relationship management software . The product focuses mainly on Sales, Marketing and Services. Microsoft Dynamics CRM has capability of integrating various other applications to enhance the productivity from single platform. It enables you and your people to make business decisions with greater confidence. With easy to use, fast to implement tools to manage your operations Microsoft Dynamics CRM offers the greatest value for the organisation looking for quick deployment .

It gives you the complete insight you need to market and sell your products/services and keep customers happy. On cloud or on your servers , start with what you need now and easily adapt as your needs change. ICS has built industry specific solutions that makes it easy for organisations start using the solution in a matter of 3-4 weeks.

Sales : In order to help sellers effectively by selling more, winning faster and driving results this product is a world class solution for sales productivity . It’s now easier for sales teams to collaborate and share information, with the Integration of Microsoft Office 365.

Marketing : Microsoft Dynamics marketing helps you to plan , execute and measure campaigns easily and engage your customers as you bring marketing vision to life. It help you understand how your customers are engaged, with behavioural data and advanced lead scoring, so you can drive sales impact by delivering highly qualified leads straight to your CRM.

Customer Services : Social and mobile have forever changed customer expectations of how they interact with companies for service. The challenge for customer service organizations is to balance delivering amazing customer experiences against their cost to service for an optimal mix over time. We with Microsoft Dyamics CRM enables companies to build customer loyalty, empower agents and drive resolution by providing relevant, proactive and personalized service across all channels.